Banking

Innovation

Chatbot / RPA / AI

As IBM Partners of all its solutions, we are leaders in innovation in Banking Customer Services. Our banking clients achieve the highest performance levels in customer loyalty and confidence, with greater efficiency and productivity which reduces costs.

Our Solution

Commitment

We have been accompanying businesses in their evolution for more than 25 years. With commitment to SLA compliance and event reduction, major accounts have benefited from our solution.

Technology (Chatbots, VA)

We utilise the latest technology in Chatbots and Virtual Assistant, fundamental pillars of modern customer service. It allows a reduction of call volumes and improves the customer experience.

Knowledge Center

Our commissioning, support and education services centre for new technologies and automated channels. We reduce our clients’ call volumes, adapting the service in order to benefit our clients and generate cost savings.

Increasing service levels

With the objective of leading in terms of Customer Experience, alongside EQUOS, NSP and Stiga, as well as for increases in KPIs.

Quality

We utilise our own proprietary tools to manage both the quality of the service given and its perception by our customers: our ‘C3 Standard’, the eAlicia tool, and Speech Analytics solutions.

Multi-channel

The MST system allows us to offer services across multiple channels: telephone, email, SMS, social media, web forms, as well as Automated channels such as Chatbots and Natural Language IVR.

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Banking

Innovation

Chatbot / RPA / AI

Our Solution