Leading companies into the future
Contact us

Do you want to know more?

I'm Jessica Barceló,
Director of the International Unit
Contact me

eCommerce

Chatbot / RPA / AI

Customer Experience Omnicanal


MST has extensive experience in multi-channel (telephone, chat, email, social networking) and multilingual customer services. It integrates a highly qualified, experienced and highly responsive team with the most innovative technology such as Chatbot, RPA, IA, CRM ticketing, generation of FAQs and knowledge databases with the most common queries. We help our customers with their Customer Experience strategy to have satisfactory, differentiated and personalized.
Customer Experience Customer Experience
Innovation Innovation
Operational Excellence Operational Excellence
Flexibility Flexibility
Ahorro de costes Cost savings

Our Solution

Specialization
MST is a leading company and expert in Customer Service and Customer Service with 27 years of experience. We integrate specialized personnel and training according to the services with specialized technology in the sector that ensures high quality in all its services, the flexibility necessary for change, reduces overall interaction costs and leadership in Customer Satisfaction.
Digital Transformation (Chatbots, VA, RPA)
MST has the latest technology in Chatbots, Virtual Assistant and RPA's. Achieving operational excellence for greater efficiency and therefore a reduction in costs.
Knowledge Center
It is our center of services of start-up, attention and education of new technologies and automated channels. Our goal is to reduce the volume of calls from our customers, adapting to the service of our customers we achieve cost savings and profits.
Customer Service
One of the strengths of MST is its expert team specialized in the appropriate sector for each service. A key point to have satisfactory, differentiated and personalized experiences is to have an experienced customer service team, highly resolutive and with high quality of service.
Quality
We have our own tools to manage the quality emitted and perceived of our clients' service, our "C3 Standard", the eAlicia tool and Speech Analytics solutions. Thus we can see in real time the quality of the service offered.
Omnicanal
The MST system allows us to provide service in different channels: Telephone, Email, SMS, Chat, Social Media, Web Form, Automated Channels such as Chatbot, IVR with natural language.
What includes?
Customer Service
Incidents and complaints
Back office management
Order Status
Delivery forecasts
Order cancellations and product retention
Invoicing and accounting
Product Stock Information
Product warranty information
Management of registrations
Technical Assistance
Satisfaction and market research surveys
Información de garantía de producto
24h Service
Black Friday - overflow