We offer global solutions for the outsourcing of technical assistance services (Help Desk), managing Contact Centers through multi-channel platforms (telephone, e-mail, live chat, sms, social networks).
First Call Resolution, we comply with the standards that the company establishes. We are experts in knowing how to manage the SLA‘s established by our clients. Within all established brands, the FCR is one of our priorities to meet. Exceeding the expectations of our clients' consumers allows us to increase the loyalty index.
The management and development of SLA‘s make agents committed to service. We have specialized training for each sector. Each employee acts as the company that defends its brand. By means of exhaustive controls we have our own tools to be able to manage the quality of the services we offer.
We offer technical service in all the channels you can imagine. We have been offering this service since 1992. We have gone from using fax, in our beginnings, to adapt to the technological world in which we live. We have implemented state-of-the-art technology in our services that allows us to optimise all management channels in technical support.
Thanks to our infrastructure and human support, together with the internationality of the MST group, allows us to offer services or any type of customer from anywhere in the world. We currently have native agents in England, Germany, France, Holland or Spain.